RAPPORT

Rapport : An emotional bond or friendly relationship between people based on mutual liking, trust and a sense that they understand and share each other's concerns.


Building rapport with customers is like squirting oil into gears. Imagine some gears grinding together. When you squirt lubricating oil into the gears, you reduce the friction and make everything work smoother.
1. Pay attention to your appearance.


2. Try an occasional bit of disarming honesty


3. Humor


4. Use a sincere complement


5. Ask a perceptive question


6. Indicate a personal connection


7. Tell a short personal story

Tips

• Reaffirm the timing and ability to focus on the agenda.
• Ask to meet in their buying area.
• Ask if it ok to take notes.
• Compliment.

• Share something unique and personal about yourself

• Be able to articulate your value adds.