Why Invest in People Development?

1.The cost to attract a new customer ranges from 3 to 10 times more than to retain a current customer.

A dissatisfied customer will complain to up to 25 people about your business. Quality customer service means more than just a smile. While a smile is important, a smile is a tactic. When your employees go beyond tactics and learn the fundamental principles underlying great customer service they will be able to create more than customer satisfaction, they will build customer loyalty. (Business Skills Development)

2. Studies show that more people leave their jobs because of "bad" supervisors and/or managers than for more money.
Equip your current and emerging supervisors, managers, and leaders with the skills to successfully direct and motivate their staff. Not only will this improve productivity, it will reduce turnover. (Management Development)

3. "Leadership is the art of getting someone else to do something you want done because he wants to do it." Dwight Eisenhower
Leadership is not about commanding or demanding but rather influencing and guiding others to achieve a common goal. While some people are born leaders, the qualities that make an effective leader can be learned and developed. Leadership development is crucial not only to the bottom line but to the ongoing success of any enterprise. (Leadership Development)

4. A team is more than a group of people working together, it is a group of people working together to accomplish a bigger goal than would be possible working as individuals.
Building a cohesive, directed team takes work and skill. Team development is an ongoing process and requires the learned knowledge of what that process involves. A team that is more than the sum of its parts leads to increased productivity, higher employee morale, and reduced turnover all leading to an improved bottom line. (Team Development)

5."Of all the things I've done, the most vital is coordinating the talents of those who work for us and pointing them toward a certain goal." Walt Disney.
In High Performance organizations all employees, working as team members, feel fully empowered and engaged in the process of achieving a clearly understood goal. This feeling of involvement leads to higher levels of participation and commitment which leads to a more flexible, stable, and productive work environment. The evolution to high performance is a guided process. (High Performance Development)

NEXT LEVEL Consulting, in partnership with 360 Solutions (a world leader in personnel training development) has created an unparalleled library of learning modules to address and solve each individual businesses' unique people development challenges. Through our team of experts, we've tapped into 30 years of research and marketplace application to breakthrough a complex issue and create a system that is easy to execute and provides quick results.

"The purpose of a business is to create and keep a customer."         -- Peter Drucker

Customers are attracted and kept by a combination of product and customer service. What better way to insure you provide both than to havea committed, motivated workforce and a well functioning organization to support that key business purpose.

Many businesses fail or don't achieve their maximum potential in spite of having quality products and services. Why? Often it is because their focus on technology and technical skills is not balanced by attention todeveloping core people skills.

Our mission at NEXT LEVEL Consulting is to:
■Form a partnership with your organization to help define the employee and organizational development needs to meet your goals;

■To institute aprogram to provide those development services;

■To provide follow up and ongoing training as needed.